Arlene Harris
Arlene Harris has over 35 years as an entrepreneur starting and building and helping
as board member and investor in a number of successful companies in wireless related
businesses.
Arlene founded GreatCall and launched Jitterbug in 2006 in partnership with Samsung with
the mission of providing simplicity in the cellular phone experience. Earlier she founded
SOS Wireless Communication to commercialize low usage safety focused cellular phone
service. Test marketing proved the need but supply side difficulties halted the growth
of the company. 4000+ SOS customers are now customers of GreatCall.
In 1986, she started Subscriber Computing (SCI), a California based billing/customer
services software company. SCI built the first cellular switch provisioning and mediation
systems that lead to the first communications prepaid system in history. SCI was sold to
Corsair in 1997; then became part of Lightbridge (LTBG). In the interim, she invented a
cellular pay phone system - the world's first program controlled cellular end to end system
management systems were built by SCI. This was the first niche cellular reseller (nka MVNO)
in history - the business opportunity was licensed to GTE, now Verizon in 1988.
In 1983, she joined cellular technology pioneer Marty Cooper to found Cellular Business
Systems, Inc which became the largest independent billing company in the emerging cellular
industry. CBSI was sold to Cincinnati Bell (NKA Convergys) in 1986.
Ms. Harris was first exposed to wireless when she helped operators connect telephone calls
on a mobile telephone switchboard at the age of 5 at ICS (aka Metrocall), her family's
business in LA. With her guidance, primarily in systems, ICS became the largest paging
company in a single area in the world and was sold to Metromedia in 1983.
Besides service on several boards and as advisor to many companies over the years, Ms.
Harris holds several issued and has several current patent filings relating to wireless
communications. She has served on several committees of the FCC and TIA, and PCIA. She
received the PCIA Foundationís Year 2000 distinguished Chairman's award and is a Fellow
in the Radio Club of America.
Martin Cooper
Founder and Member of the Board of Directors Marty is widely recognized as a
pioneer and inventor in the personal and wireless telecommunications industry.
He introduced the first portable cellular radiotelephone in 1973 - a device that
billions of people use globally today.
While a co-founder and Chairman of GreatCall, he continues to work full-time as
Executive Chairman of ArrayComm, the world leader in Smart Antenna technology,
which he founded in 1992.
Prior to Arraycomm, he co-founded Cellular Business Systems, Inc. and led it to
dominate the cellular billing industry before selling it to Cincinnati Bell (now Convergys).
During a 29 year career at Motorola he did his most prominent work. He was a
Division Manager and Corporate Director of Research and Development where he
created a number of major businesses including cellular systems and devices,
high-capacity paging, trunked mobile radio systems (known as SMRS - the technology
used by Nextel), quartz crystals, liquid crystal displays, and various mobile and
portable two-way radio product lines. Portable cell phones alone have had cumulative
sales for Motorola of billions of dollars. In addition to his leadership in technology,
he helped guide the strategic and regulatory policy at Motorola that disrupted AT&T's
plans to monopolize the emerging cellular industry.
Marty holds nine patents in the communications field. He has received numerous awards
and now serves on the U.S. Department of Commerce Spectrum Advisory Committee, which
advises the Executive Branch and the President on Radio Spectrum Policy.
David L. Inns
David joined GreatCall in August 2006 as President and Chief Operating Officer. He has
20 years of experience in telecom services including General Management, Systems Development,
Sales, Marketing and Distribution. Most recently he served as Vice President of Consumer
Markets at Bell Mobility, one of the largest wireless carriers in Canada, where he managed
the $1.7 billion P&L for the consumer portion of the business. Prior to that, David ran
the $4 billion P&L for the Wireline business at Bell Canada. Mr. Inns also held other
senior positions at Bell Canada including running the channel and distribution strategy
for all of Bell Canada's Internet, TV, telephone, and cellular products. Prior to joining
Bell Canada, David was a partner at DiamondCluster International, an elite global consulting
firm that specialized in understanding and improving the economics of wireless carriers
around the world. David was also the CEO and co-founder of RentalRiver, an internet business
that was focused on rolling up the $8 billion rental equipment industry. David holds an MBA
from the J.L. Kellogg Graduate School of Management at Northwestern University, and a
Bachelor of Engineering, Electrical Field, from the University of Western Ontario. David
is a licensed professional engineer.
Bill Kuncz
Bill joined GreatCall in December 2006 as Chief Financial Officer and Vice
President of Finance and Administration. Bill has over 20 years of financial
management experience across multiple technologies and business models. Most
recently he served as CFO, Vice President and Secretary of Vertical Circuits,
Inc, a global supplier of semiconductor and electronic products and services
to worldwide commercial, aerospace and military customers, where he managed
all aspects of the company's financial, legal and administrative functions.
Prior to that, he co-founded Serra Park Dental, Inc, a network of 11 Dental
practices, serving as its CFO, and as a Director, until selling the Dental
Practice Consolidator to a publicly traded management firm. Mr. Kuncz also held
senior positions in financial and operations management at Sierra Semiconductor
Corporation, a publicly traded semiconductor manufacturer. Prior to joining
Sierra Semiconductor, he held investment management positions at Paine Webber
and Merrill Lynch. Mr. Kuncz holds an MBA from Santa Clara University, and a
Bachelor of Economics from the University of Michigan.
Ray Morris
Ray comes to Jitterbug with 20+ years in progressively responsible high profile
project management, program management, and executive roles within the wireless
industry. He is an experienced builder of very high performing processes,
projects and teams, and has a comprehensive understanding of business dynamics
and how to best develop, use and deploy technology and people to enable profitable
business growth. Past employment roles include VP Product Development, CIO, CTO
and COO. His experiences include broad senior-level management and leadership of
global advanced information technology systems solutions and business operations,
with full P&L responsibility for strategic planning, product management and
engineering in rapidly changing, highly-competitive environments.
John Garrison
John joined GreatCall in January 2007 as Vice President of Business Development.
He has an extensive human network built over the past 25 years from his executive
management roles within the wireless, consumer electronics, and internet retail
industries. Most recently he was Executive Vice President of Samsung's multi-billion
dollar Digital Consumer Electronics Division, where he led the company to top U.S.
market positions in several digital television categories. In this capacity, John
developed relationships with the leadership teams of major US retailers and service
providers. Prior to Samsung, John was a founding member of Amazon.com's Wireless
Store development team, negotiating partnership agreements with the major U.S.
wireless carriers for distribution of their services. Mr. Garrison also served as
AT&T Wireless Senior Vice President for National Retail Operations, responsible for
retail, handset acquisition, and distribution. Before AT&T Wireless, John was a
VP/General Manager for Sony Corporation, and held various national sales and marketing
positions with the firm. He holds a BS in Financial Management from the University of
Delaware.
Bill Yates
Bill joined GreatCall in August, 2007 as Vice President, Marketing. Bill has extensive
experience in telecom services including Marketing, Operations and Mergers and Acquisitions.
Most recently, he served as Director of Marketing for Bell Mobility - one of Canada's
largest wireless carriers - where he managed the national acquisition marketing
efforts for all of the Bell Mobility brands (Bell Mobility, Solo Mobile and President's
Choice Mobile) in both the Consumer and Business markets. Prior to that, Bill served
as the Managing Director, Solo Mobile, in its startup stage where he led and developed
the brand to become a successful competitor in the Canadian market. Bill also led the
development and startup of President's Choice Mobile, Canada's first white-labeled
wireless carrier. Prior to these successes in the startup environment, Mr. Yates served
as Director of Channel Marketing, Bell Canada, where he was responsible for developing
and implementing the channel and distribution strategies for Bell Canada's Internet, TV,
and cellular products. Prior to joining Bell Canada, Mr. Yates held various management
positions within the Vehicle Operations department of the Ford Motor Company. Bill holds
an MBA from Wilfred Laurier University
Sue Weaver
Sue joined the GreatCall team in December of 2005. She has been involved with
customer relations in the wireless industry for the past 15 years. Sue’s background
includes directing and developing retail sales, training, customer support and vendor
management for PacTel, Verizon Wireless and Qualcomm. Prior to joining GreatCall, Sue
was the Senior Manager of Customer Care for Kyocera Wireless, responsible for providing
accessory sales, technical and reverse logistics support in North America. Under her
direction, support costs were reduced while realizing improvements in service levels
and customer satisfaction. Sue graduated from San Diego State University with a Bachelor
of Science degree in biology.
Alexia Brown
Alexia Brown joined GreatCall in October, 2005 as its General Counsel. Previously, Ms.
Brown served as General Counsel for the technology companies, CalAmp Corporation, Vytek
Corporation and Stellcom, Inc. (which were acquired by CalAmp) and in-house counsel for
TeleSpectrum, a leading provider of direct marketing and multi-channel customer relationship
management solutions to Fortune 1000 companies. She has held corporate legal positions at
Cooley Godward, LLP and the international firm of Sullivan and Cromwell. Ms. Brown received
her J.D. from Harvard Law School and holds a bachelor's degree from Princeton University.
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