Important Safety Notice

At Jitterbug, we always put our customers first. Your safety and peace of mind are our primary considerations. When we learned that many of the Jitterbug phones sold after March 1, 2008 have a software issue that could, in a "no service" area, impact certain Jitterbug phones' ability to connect with 911 emergency services, we began working with Samsung, the manufacturer of the Jitterbug, to resolve this issue.

Please be assured that this software issue does NOT affect your basic cellular service. You may continue to make and receive calls, including 911 emergency calls, wherever Jitterbug cellular service is available. Again, this is an issue only when there is “no service” available on your Jitterbug phone. So if you are in an area where you are normally able to make phone calls, this software issue will not present a problem.

Although this issue potentially affects only a small number of phone users, Samsung is providing a free update of the software in most Jitterbug phones sold after March 1, 2008. Customers eligible for the software upgrade will receive a letter from Samsung explaining the two easy methods available: 1) visit one of the designated Samsung Service Centers in your area or 2) send your phone to Samsung’s Service Center using the prepaid envelope included in the letter.

As always, our Customer Service team is available 24 hours a day, 7 days a week to assist with any questions regarding this issue or any other service need you may have. Simply call 1-800-733-6632.

Best regards,

Sue Weaver
VP, Customer Service

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