Q: How do I receive my Medication Reminders and pick up a missed call?

A: The Health and Wellness Alert system will begin calling you within 24 hours of setting up your Medication Reminders. The calls are designed to ask you very simply if you have, or have not taken your medications. It is very important that you answer the questions accurately for every reminder, as the answers you provide will be recorded to ensure an accurate history of compliance with your prescription regimen. If you do not answer the calls/questions, the responses will not be recorded, even if you have taken your medications.

Receiving your Medication Reminders:

1. When your phone rings for your Medication Reminders, you will see the following phone number: 1-866-656-9997. If you have a Jitterbug phone when you signed up for this service, you also should have received this phone number in your PhoneBook, under the name "Health Wellness Alert."
2. When you answer the call, you will be greeted by a friendly voice, who tells you how many “alerts” you have on this call. If you have multiple medications, then you will have multiple alerts.
3. If you have another Jitterbug service, like The Wellness Call, or Medication Reminders, and one is scheduled at the same time, this will also be an “alert” on the same call.
4. After the initial greeting, your Medication Reminder call will begin.
   • After you have provided answers for each medication, the system will thank you for your responses, and you can hang up the phone.

   Picking up a missed Medication Reminder Call:

   If you have missed a Medication Reminder call, and wish to provide a response, you can easily do so by calling the Health and Wellness Alert system from your GreatCall/Jitterbug phone. For security purposes, you MUST dial in from your GreatCall/Jitterbug phone, so that the system recognizes your account.
   1. If you have VoiceMail: If you have VoiceMail enabled on your account, you will receive a VoiceMail from the Health and Wellness Alert system. This message will let you know that you missed a Medication Reminder Alert, as well as the time of the original alert. The system will also provide the Health and Wellness Alert phone number to call back: 1-866-656-9997. Simply hang up and dial this number or select Health Wellness Alert from your PhoneBook to call back in and pick up the missed alert.
   
   *PLEASE NOTE: Regular airtime charges apply for the duration of the call.
   
   
   2. If you do NOT have VoiceMail: If you do NOT have VoiceMail enabled on your account it is just as easy to complete a missed call:
   • On the main screen of your Jitterbug phone, use the “Up/Down” button on your phone to scroll up and down until you see “Call History” highlighted in grey in the middle of the screen.
   • Press the “YES” button to view your Call History.
   • Use the “Up/Down” button on your phone to scroll up and down until you see “Health Wellness Alert” and/or
     1-866-656-9997. The screen will display “CALL?” in the action line at the bottom of the screen.
   • Simply press the “YES” button to automatically call into the Health and Wellness Alert system, where you can retrieve your missed call.
   • NOTE: If you have a Samsung R100, click the "Menu" button, then go to "calls" and then "incoming calls" to find your missed call.
   
   <<  back