Your privacy is important to us.

GreatCall, Inc. dba Jitterbug (“Jitterbug”) provides service to you. In doing so, we may collect certain information that is made available to us solely by virtue of our relationship with you, such as details regarding the telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of such services. This information and related billing information is known as Customer Proprietary Network Information (CPNI). Jitterbug has a long–standing policy of guarding personal customer information, and the Federal Communications Commission and other regulators require Jitterbug to protect your CPNI.

In order to better serve your communications needs and to identify, offer and provide products and services to meet your requirements, we need your permission to share this information among our affiliates and agents and their subsidiaries. The protection of your information is important to us, and we acknowledge that you have a right, and we have a duty, under federal and state law, to protect the confidentiality of your CPNI.

You have a right to keep your CPNI private by "opting out." Unless you provide us with notice that you wish to opt out within 30 days of us providing notice to you in your bill or through the mail, we will assume that you give us the right to share your CPNI with the authorized companies as described above. CPNI will not be shared with unrelated third parties. You may opt out by calling us at 800-733-6632 from 6am to 11pm to reach a Customer Service Representative who can process your opt out for you. Finally, you can also visit www.jitterbug.com, register for My Jitterbug, and opt out by updating your profile.

Please be advised that if you do not opt out, your consent will remain valid until we receive your notice withdrawing it. You may withdraw your consent at any time through one of the methods outlined above.

Furthermore, note that opting out will not affect the status of the services you currently have with us. In addition, we can disclose your CPNI to comply with any laws, court order or subpoena, or to provide services to you pursuant to your Customer Agreement.

<< back