This notice describes how protected health information (PHI) about you may be used and disclosed and how you can get access to this information. Please review it carefully.

WHO WILL FOLLOW THIS NOTICE
This notice describes the practices of GreatCall, Inc. dba Jitterbug (“Jitterbug”) and that of Jitterbug’s entities, sites and locations that will follow the terms of this notice. In addition, these entities, sites and locations may share health information with each other for delivering services, treatment, payment or other operations purposes described in this notice.

OUR PLEDGE REGARDING HEALTH INFORMATION
We understand that health information about you and your health is personal. We are committed to protecting health information about you.   This notice will tell you about the ways in which we may use and disclose health information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of health information.

We are required by law to:

• Make sure that health information that identifies you is kept private;
• Give you this notice of our legal duties and privacy practices with respect to health information about you; and
• Follow the terms of the notice that is currently in effect.

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU
The following categories describe different ways that we use and may disclose health information.  For each category of uses or disclosures we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed.  However, all of the ways we are permitted to use and disclose information will fall within one of the categories.

• Reminders. We may use and disclose health information to contact you as a reminder that you have to respond to a health event (take your medications, to refill your prescription, or remind you of a doctor’s appointment).
• Health-Related Benefits and Services. We may use and disclose health information to tell you about health-related benefits or services that may be of interest to you.
• As Required By Law. We will disclose health information about you when required to do so by federal, state or local law.
• To Avert a Serious Threat to Health or Safety. We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.

SPECIAL SITUATIONS

• Military and Veterans. If you are a member of the armed forces, we may release health information about you as required by military command authorities. We may also release health information about foreign military personnel to the appropriate foreign military authority.
• Workers’ Compensation. We may release health information about you for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.
• Public Health Risks. We may disclose health information about you for public health activities. These activities generally include the following:
• To prevent or control disease, injury or disability;
• To report births and deaths;
• To report child abuse or neglect;
• To report reactions to medications or problems with products;
• To notify people of recalls of products they may be using;
• To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;
• To notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
• Health Oversight Activities. We may disclose health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
• Lawsuits and Disputes. If you are involved in a lawsuit or a dispute, we may disclose health information about you in response to a court or administrative order. We may also disclose health information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
• Law Enforcement. We may release health information if asked to do so by a law enforcement official: 
• In response to a court order, subpoena, warrant, summons or similar process;
• To identify or locate a suspect, fugitive, material witness, or missing person;
• About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement;
• About a death we believe may be the result of criminal conduct;
• About criminal conduct at the hospital; and
• In emergency circumstances to report a crime; the location of the crime or victims, or the identity, description or location of the person who committed the crime. 
• National Security and Intelligence Activities. We may release health information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law. 
• Protective Services for the President and Others. We may disclose health information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.
• Inmates. If you are an inmate of a correction institution or under the custody of a law enforcement official, we may release health information about you to the correctional institution or law enforcement official. This release would be necessary (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others.

YOUR RIGHTS REGARDING HEALTH INFORMATION ABOUT YOU
You have the following rights regarding health information we maintain about you:

• Right to Inspect and Copy. You have the right to inspect and copy health information that may be used to make decisions about your care. 
• To inspect and copy health information that may be used to make decisions about you, you must submit your request in writing to the Jitterbug Privacy Officer. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.
• We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to health information, you may request that the denial be reviewed. Another licensed health care professional/organization chosen by Jitterbug will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.
• Right to Amend. If you feel that health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for Jitterbug 
• To request an amendment, your request must be made in writing and submitted to Jitterbug’s Privacy Officer.  In addition, you must provide a reason that supports your request.  
• We have the right to deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:
• Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
• Is not part of the information which you would be permitted to inspect and copy;  or
• Is accurate and complete. 
• Right to an Accounting of Disclosures. You have the right to request an “accounting of disclosures.”  This is a list of the disclosures we made of health information about you. 
• To request this list or accounting of disclosures, you must submit your request in writing to Jitterbug’s Privacy Officer.  Your request must state a time period which may not be longer than six years and may not include dates before March 31, 2009.  
• Your request should indicate in what form you want the list (for example, on paper, electronically).  
• The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred. 
• Right to Request Restrictions. You have the right to request a restriction or limitation on the health information we use or disclose about you for services offered, treatment, payment or other health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not use or disclose information about a call center conversation that you had.  

We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. 

• To request restrictions, you must make your request in writing to Jitterbug’s Privacy Officer.  In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.
• Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. 
• To request confidential communications, you must make your request in writing to Jitterbug’s Privacy Officer.  We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted. 
• Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. 
• You may obtain a copy of this notice at our website.
• To obtain a paper copy of this notice, request one from Jitterbug’s Privacy Officer. 

CHANGES TO THIS NOTICE
Jitterbug reserves the right to change this notice. Jitterbug reserves the right to make the revised or changed notice effective for health information we already have about you as well as any information we receive in the future. Jitterbug will post a copy of the current notice on the Jitterbug website. The notice will contain on the first page, in the top right-hand corner, the effective date. In addition, each time you register for or are enrolled into an applicable Jitterbug / Jitterbug health and wellness service, we will offer you a copy of the current notice in effect.

COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint with Jitterbug or with the Secretary of the Department of Health and Human Services. To file a complaint with Jitterbug, contact Jitterbug’s Privacy Officer.  All complaints must be submitted in writing.  You will not be penalized for filing a complaint.

OTHER USES OF HEALTH INFORMATION
Other uses and disclosures of health information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose health information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose health information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provided to you.