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  • Towing - If your vehicle requires a tow, we'll arrange for your vehicle to be towed to the closest qualified repair facility.
  • Fuel Delivery - If you run out of fuel, an emergency supply will be delivered to you. The cost of fuel is covered up to three (3) gallons.
  • Battery Jump Start - If your non-hybrid vehicle won't start due to a dead or weak battery, we'll provide a charge to get you back on the road.
  • Flat Tire Service - If you have a flat tire, we'll install your inflated spare (a spare tire will not be provided).
  • Lockout – If you are locked out of your vehicle, a locksmith will help you regain entry.
  • Winching/Extraction - If your vehicle is stuck in the mud, sand, or snow on or within 10 feet of any normally traveled, paved public street, highway or parking area we will provide service to free your vehicle.

Cross Country Perks

Jitterbug Roadside Assistance members are eligible to participate in a national savings and discount program called Cross Country Perks. Discounts offered by this program can be used at hundreds of national retailers and Roadside Assistance members can benefit from savings on a variety of purchases:

  • Travel: Discounts on rental cars, RV rentals, and vacations
  • Lodging: Lower rates at national hotel/motel chains
  • Movie Tickets: Discounts at movie theaters across the United States
  • Everyday Purchases: Discounts on daily needs including car repairs, theme parks, home improvement, moving services, and much, much more.
Your savings can start today! Just visit jit.crosscountryperks.com and use your Jitterbug phone number to log in and complete your enrollment.

What to do when you need assistance:

Should you require emergency roadside assistance, please call the number on your membership card (1-866-258-9843) and stay with your vehicle until help arrives. Be prepared to give the customer service representative the following information:
  • Your membership number.
  • Your exact location and the type of assistance required.
  • Your vehicle's description and license plate number.
Click for notes about program limitations.

Jitterbug® Roadside Assistance Coverage Limits

Jitterbug Roadside Assistance members are provided with coverage up to a maximum of $75 ($100 for winching) for up to three service events within a 12-month period. Should assistance be needed after the coverage maximum has been reached, we will continue to provide the benefits of dispatched service to your disabled vehicle, however standard service fees will apply. We will re-extend your coverage on the anniversary of the date printed on your membership card. At that time you'll once again be covered for up to three events during the following 12 months

Even after coverage maximums have been reached, active members always have access to Cross Country Perks - a bonus program filled with discounts on everything from rental cars to hotels to movie tickets. Enjoy savings today at jit.crosscountryperks.com

Click for full membership guidelines.

Membership Services & Guidelines

Membership Card

Your Jitterbug® Roadside Assistance membership card is important and should be kept with you at all times. It contains your Jitterbug Roadside Assistance member number (your Jitterbug phone number), effective date of membership and the number to call in a roadside emergency. This card can be found on your welcome letter, received with your membership brochure upon enrollment.

Coverage

Your membership benefits are associated with your wireless phone and cover you while driving or riding in the following vehicles owned, leased or furnished to you: self-propelled, four wheel vehicles designed, licensed and used for private on-road transportation, with trucks limited to a carrying capacity of up to 2,000 pounds. Commercial vehicles are not eligible for coverage. Your Jitterbug phone or membership card must be present at the scene of the disablement and the vehicle cannot be unattended when assistance arrives. You must be with your vehicle when service arrives, unless it is unsafe to remain with your vehicle. The service provider cannot provide service to an unattended vehicle.

Membership Services

You are covered for up to three service events on a 12-month basis. Service will be provided for one disablement for the same cause during any consecutive 7-day period.

Coverage up to a maximum of $75 per event consists of:

  • Towing - If your vehicle requires a tow, we'll arrange for your vehicle to be towed to the closest qualified repair facility.
  • Battery Boost - If your non-hybrid vehicle won't start due to a dead or weak battery, we'll provide a charge to get you back on the road.
  • Flat Tire Service - If you have a flat tire, we'll install your inflated spare (a spare tire will not be provided).
  • Fuel Delivery - If you run out of fuel, an emergency supply will be delivered to you. The cost of fuel is covered up to three (3) gallons.
  • Lockout - If you are locked out of your vehicle, a locksmith will help you regain entry.

Coverage up to a maximum of $100 per event consists of:

Winching - If your vehicle is stuck in the mud, sand, or snow on or within 10 feet of any normally traveled, paved public street, highway or parking area, we will provide service to free your vehicle.

Cross Country Perks

Jitterbug Roadside Assistance members are eligible to participate in a national savings and discount program called Cross Country Perks. Discounts offered by this program can be used at hundreds of national retailers and Roadside Assistance members can benefit from savings on a variety of purchases:

  • Travel: Discounts on rental cars, RV rentals, and vacations.
  • Lodging: Lower rates on national hotel/motel chains.
  • Movie Tickets: Discounts at movie theaters across the United States.
  • Everyday Purchases: Discounts on daily needs including car repairs, theme parks, home improvement, moving services, and much, much more.
Your savings can start today! Just visit jit.crosscountryperks.com and use your Jitterbug phone number to log in and complete your enrollment.

Membership Guidelines

Read the following important information thoroughly. Please note that your Jitterbug phone must be present at the scene of the disablement at the time assistance arrives. Your Jitterbug Roadside Assistance benefits will only be eligible when you are eligible for wireless phone service through Jitterbug.

As a member of Jitterbug Roadside Assistance, your benefits are subject to the guidelines and limitations of this "Membership Guidelines" section.

The following provisions apply to your membership:

  1. You will not be required to pay to us any sum in addition to the membership fee for any of the services to be provided by us hereunder (up to the dollar limits).
  2. Your month-to-month membership begins on the effective date shown on the membership card and is effective until the cancellation of your membership.
  3. You may cancel your monthly Jitterbug Roadside Assistance membership by contacting customer service. Cancellations take effect at the end of the current monthly billing cycle. For cancellation requests, please call 1-800-733-6632.
  4. As your membership expires at the end of your monthly billing cycle, you will not receive a prorated refund of the monthly service fees upon cancellation.
  5. CCMC reserves the right to cancel your membership upon ten days written notice to you, effective at the end of the month. CCMC will not alter the terms of these benefits or change the rates, if any, without first providing written notice to you. In addition, your Jitterbug Roadside Assistance may be terminated for non-payment of your Jitterbug wireless bill.
  6. Services and benefits are available in the United States of America (excluding territories and possessions) and Canada. Not available in all states. Please check with your Jitterbug representative.
  7. Jitterbug Roadside Assistance, towing, winching, and lockout services and benefits are rendered as "emergency services" and are available only when the vehicle(s) covered is unable to proceed safely under its own power, either on the member's premises (garage or driveway) or any normally traveled, paved public street, highway or parking area.
  8. Frequency Limits - Service will only be provided for one disablement for the same cause during any consecutive 7-day period. Only one tow or other service per disablement will be provided. Services are for emergencies only and not intended to be a general repair service or used as a substitute for regular/ routine maintenance.
  9. Jitterbug Roadside Assistance, towing, winching, and lockout services are limited to a combined three service incidents per twelve month period. If more than three such service incidents occur during a 12-month term, we will continue to provide the benefits of dispatched service to your disabled vehicle, however, any resulting service charges must be paid by you, the member, at the time service is rendered and these charges are not reimbursable.
  10. In the event that CCMC pays to you, or pays or incurs expense for your benefit, any sums in connection with or arising out of services obtained by you under this plan, then, to the extent of the amount paid or expense incurred, CCMC shall be subrogated to all of your rights, claims, and interest which you may have against any person, corporation, or legal entity liable or responsible for the loss or incident which occasioned such payment or expense, and you, by acceptance of such benefit, authorize CCMC to sue, compromise, or settle in its own name or in your name, or otherwise, all such claims, and you hereby agree that CCMC shall be fully substituted in your place and subrogated to all of your rights on account thereof, provided, however, that you must be made whole, that is, compensated for all the elements of your damages, before CCMC may have any recovery under this provision.
  11. Since the tower and service facilities are independent contractors and are not our agents or employees, CCMC can assume no liability for any damage to a vehicle or injury to person(s) from the rendering of service or for personal items left in the vehicle. Any claims for damage to the property or injury to person(s) must be filed against the service provider or facility. All personal items of value should be removed from the vehicle prior to its being towed.
  12. Certain benefits (if applicable), including auto rental and other discounts, are provided by independent contractors who are not our agents or employees. CCMC assumes no liability for the acts or omissions of these providers.
  13. Members will not be eligible for reimbursement for the cost of self-help or for obtaining towing or roadside assistance services directly. In all cases, Jitterbug Roadside Assistance members must seek service through CCMC, available through the toll free number. In the unusual circumstances where you must obtain services from a third party (such as services provided on restricted highways), CCMC will provide you with an authorization number to obtain a reimbursement up to the program benefits. For reimbursement (up to $75 per occurrence, except $100 for winching services), submit your original pre-printed itemized receipt (including name, address, and telephone number of the service provider), your authorization number, your name, address, membership number, and a description detailing the date, nature and location of the emergency services provided. Claims must be mailed to Jitterbug Roadside Assistance, Claims Department, P.O. Box 9145, Medford, MA 02155 within sixty (60) days of the service date. Claims postmarked more than sixty (60) days will not be honored (except as otherwise required by state law).

Non-Covered Items:

  1. Parts, labor and supplies provided while at an auto repair shop or service station or towing to another location from the original location to accommodate the driver.
  2. Service for taxicabs, travel trailers, recreational vehicles, camping trailers, mobile homes, tractors, boats, rental vehicles, commercial vehicles, dune buggies, ATV's, motorcycles, trucks or vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked or impounded vehicles or any vehicles in tow, any vehicle with greater than two axles, any vehicle with greater than four tires, or any vehicle exceeding 12,500 lbs. Gross Vehicle Weight.
  3. Fines or ambulance charges.
  4. Rental of towing equipment.
  5. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.
  6. Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.
  7. Cost to remove or replace a lost or broken key or any parts or repairs necessary as a result of such event.
  8. Shoveling snow from around a vehicle.
  9. Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.
  10. Gasoline deliveries to a residence.
  11. Services in connection with an act of God, war, insurrection, riot, etc.
  12. Expenses incurred by you that are not specifically listed in this Brochure.

Discounts:

Discounts are valid at participating locations and certain restrictions will apply. Participating locations and savings vouchers may be added or deleted and the level of discounts is subject to change at any time. When making reservations, please have your membership card available and show all vouchers to participating vendors.

Specific State Provisions:

The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time.

Arkansas Residents:

You are eligible for an additional benefit: Theft Service. Cross Country will pay up to a $250 reward for information leading to the arrest and conviction of anyone stealing your vehicle. To receive this benefit, send a self-addressed, stamped envelope to Cross Country, P.O. Box 9145, Medford, MA 02155, Attention: Arkansas Benefit Program. Terms and conditions of this benefit will be sent to you with the theft decal. Please allow three to four weeks for delivery.

California, Montana, Nevada, Oklahoma and Wyoming Residents:

Under state law, if the membership is cancelled and the member has paid actual consideration for the motor club membership, the member will receive a pro rata refund, without any deductions. The plan is on file with the Wyoming Insurance Department effective 01/08.

Utah Residents:

Under Utah law, these benefits may only be cancelled by CCMC (a) upon 10 days written notice for nonpayment of the fees when due, or (b) upon 30 days written notice in the event of any of the following: (i) a material misrepresentation by you, (ii) a substantial change in the risk assumed reasonably unforeseen by CCMC, or (iii) a substantial breach of your contractual duties, conditions or warranties. The foregoing notification periods do not apply if the membership has been in effect for less than 60 days when the written notice or cancellation is mailed or delivered. With respect to reimbursement requests, a failure to provide timely notice or submit evidence of expenses within 60 days will not invalidate your claim if it was not reasonably possible for you to give the notice or file the receipts within 60 days and notice was given or the claim was filed as soon as reasonably possible.

Wisconsin Residents:

Under Wisconsin law, these benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term CCMC agrees that it will not cancel or non-renew your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by CCMC; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to CCMC. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin's insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:

Office of the Commissioner of Insurance
Complaints Section
P.O. Box 7873
Madison, WI 53707-7873

Or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country's address in the state of Wisconsin is 3815 North Brookfield Road, Suite 104, Brookfield, WI 53045-1973. Under state law, CCMC may not cancel the membership due to excessive usage of the program by a member. Failure to give CCMC notice within the 60 days will not invalidate or reduce your reimbursement claim unless CCMC is prejudiced by the failure to receive such notice.

© 2009 Cross Country Motor Club, Inc.

1This GreatCall offer is good through 12/31/09. 2Members provided with up to $75 coverage per incident ($100 for winching) up to 3 incidents within a 12-month period. Jitterbug Roadside Assistance members are provided with coverage up to a maximum of $75 ($100 for winching) for up to three service events within a 12-month period. Monthly fee is per phone. You must be an active Jitterbug customer to enroll. This Plan is a program of, and all services are provided by and/or through, Cross Country Motor Club, Inc. Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360. Please check with your Jitterbug representative. Copyright ©2009 Greatcall, Inc. Jitterbug and GreatCall are registered trademarks of GreatCall, Inc.

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