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Management

Talented. Experienced. Passionate.
The GreatCall team is solidly grounded in the cellular
telecommunications industry. Our ranks include Martin Cooper, the father of the first portable cellular phone, and his wife and partner, Arlene Harris, also an inventor and pioneer in the wireless world.

The rest of our team is equally committed to our mission.

Martin Cooper	Founder and Member of the Board of Directors
Arlene Harris	Founder and Chairman of the Board of Directors, Chief Strategy Officer
David L. Inns	Chief Executive Officer and Member of the Board of Directors
Bill Kuncz	Vice President, Finance and CFO
Ray Morris	Vice President, Operations, COO
John Garrison	Vice President, Business Development
Bill Yates	Vice President, Marketing
Olivier Morin	Vice President, Sales

Martin Cooper - Founder and Member of the Board of Directors
Marty is widely recognized as a pioneer and inventor in the personal and wireless telecommunications industry. He introduced the first portable cellular radiotelephone in 1973 - a device that billions of people use globally today.

While a co-founder and Chairman of GreatCall, he continues to work full-time as Executive Chairman of ArrayComm, the world leader in Smart Antenna technology, which he founded in 1992.

Prior to Arraycomm, he co-founded Cellular Business Systems, Inc. and led it to dominate the cellular billing industry before selling it to Cincinnati Bell (now Convergys).

During a 29 year career at Motorola he did his most prominent work. He was a Division Manager and Corporate Director of Research and Development where he created a number of major businesses including cellular systems and devices, high-capacity paging, trunked mobile radio systems (known as SMRS - the technology used by Nextel), quartz crystals, liquid crystal displays, and various mobile and portable two-way radio product lines. Portable cell phones alone have had cumulative sales for Motorola of billions of dollars. In addition to his leadership in technology, he helped guide the strategic and regulatory policy at Motorola that disrupted AT&T's plans to monopolize the emerging cellular industry.

Marty holds nine patents in the communications field. He has received numerous awards and now serves on the U.S. Department of Commerce Spectrum Advisory Committee, which advises the Executive Branch and the President on Radio Spectrum Policy.

Arlene Harris - Founder and Chairman of the Board of Directors, Chief Strategy Officer
Arlene Harris has over 35 years as an entrepreneur starting and building and helping as board member and investor in a number of successful companies in wireless related businesses.

Arlene founded GreatCall and launched Jitterbug in 2006 in partnership with Samsung with the mission of providing simplicity in the cellular phone experience. Earlier she founded SOS Wireless Communication to commercialize low usage safety focused cellular phone service. Test marketing proved the need but supply side difficulties halted the growth of the company. 4000+ SOS customers are now customers of GreatCall.

In 1986, she started Subscriber Computing (SCI), a California based billing/customer services software company. SCI built the first cellular switch provisioning and mediation systems that lead to the first communications prepaid system in history. SCI was sold to Corsair in 1997; then became part of Lightbridge (LTBG). In the interim, she invented a cellular pay phone system - the world's first program controlled cellular end to end system management systems were built by SCI. This was the first niche cellular reseller (nka MVNO) in history - the business opportunity was licensed to GTE, now Verizon in 1988. 

In 1983, she joined cellular technology pioneer Marty Cooper to found Cellular Business Systems, Inc which became the largest independent billing company in the emerging cellular industry. CBSI was sold to Cincinnati Bell (NKA Convergys) in 1986.

Ms. Harris was first exposed to wireless when she helped operators connect telephone calls on a mobile telephone switchboard at the age of 5 at ICS (aka Metrocall), her family's business in LA. With her guidance, primarily in systems, ICS became the largest paging company in a single area in the world and was sold to Metromedia in 1983.

Besides service on several boards and as advisor to many companies over the years, Ms. Harris holds several issued and has several current patent filings relating to wireless communications. She has served on several committees of the FCC and TIA, and PCIA. She received the PCIA Foundationís Year 2000 distinguished Chairman's award and is a Fellow in the Radio Club of America.

David L. Inns - Chief Executive Officer and Member of the Board of Directors
David joined GreatCall in August 2006 as President and Chief Operating Officer. He has 20 years of experience in telecom services including General Management, Systems Development, Sales, Marketing and Distribution. Most recently he served as Vice President of Consumer Markets at Bell Mobility, one of the largest wireless carriers in Canada, where he managed the $1.7 billion P&L for the consumer portion of the business. Prior to that, David ran the $4 billion P&L for the Wireline business at Bell Canada. Mr. Inns also held other senior positions at Bell Canada including running the channel and distribution strategy for all of Bell Canada's Internet, TV, telephone, and cellular products. Prior to joining Bell Canada, David was a partner at DiamondCluster International, an elite global consulting firm that specialized in understanding and improving the economics of wireless carriers around the world. David was also the CEO and co-founder of RentalRiver, an internet business that was focused on rolling up the $8 billion rental equipment industry. David holds an MBA from the J.L. Kellogg Graduate School of Management at Northwestern University, and a Bachelor of Engineering, Electrical Field, from the University of Western Ontario. David is a licensed professional engineer.

Bill Kuncz - Vice President Finance, CFO
Bill joined GreatCall in December 2006 as Chief Financial Officer and Vice President of Finance and Administration. Bill has over 20 years of financial management experience across multiple technologies and business models. Most recently he served as CFO, Vice President and Secretary of Vertical Circuits, Inc, a global supplier of semiconductor and electronic products and services to worldwide commercial, aerospace and military customers, where he managed all aspects of the company's financial, legal and administrative functions. Prior to that, he co-founded Serra Park Dental, Inc, a network of 11 Dental practices, serving as its CFO, and as a Director, until selling the Dental Practice Consolidator to a publicly traded management firm. Mr. Kuncz also held senior positions in financial and operations management at Sierra Semiconductor Corporation, a publicly traded semiconductor manufacturer. Prior to joining Sierra Semiconductor, he held investment management positions at Paine Webber and Merrill Lynch. Mr. Kuncz holds an MBA from Santa Clara University, and a Bachelor of Economics from the University of Michigan.

Ray Morris - Vice President, Operations, COO
Ray comes to Jitterbug with 20+ years in progressively responsible high profile project management, program management, and executive roles within the wireless industry.  He is an experienced builder of very high performing processes, projects and teams, and has a comprehensive understanding of business dynamics and how to best develop, use and deploy technology and people to enable profitable business growth. Past employment roles include VP Product Development, CIO, CTO and COO.  His experiences include broad senior-level management and leadership of global advanced information technology systems solutions and business operations, with full P&L responsibility for strategic planning, product management and engineering in rapidly changing, highly-competitive environments.

John Garrison - Vice President, Business Development
John joined GreatCall in January 2007 as Vice President of Business Development. He has an extensive human network built over the past 25 years from his executive management roles within the wireless, consumer electronics, and internet retail industries. Most recently he was Executive Vice President of Samsung's multi-billion dollar Digital Consumer Electronics Division, where he led the company to top U.S. market positions in several digital television categories. In this capacity, John developed relationships with the leadership teams of major US retailers and service providers. Prior to Samsung, John was a founding member of Amazon.comís Wireless Store development team, negotiating partnership agreements with the major U.S. wireless carriers for distribution of their services. Mr. Garrison also served as AT&T Wireless Senior Vice President for National Retail Operations, responsible for retail, handset acquisition, and distribution. Before AT&T Wireless, John was a VP/General Manager for Sony Corporation, and held various national sales and marketing positions with the firm. He holds a BS in Financial Management from the University of Delaware.

Bill Yates - Vice President, Marketing
Bill joined GreatCall in August, 2007 as Vice President, Marketing. Bill has extensive experience in telecom services including Marketing, Operations and Mergers and Acquisitions. Most recently, he served as Director of Marketing for Bell Mobility - one of Canada's largest wireless carriers - where he managed the national acquisition marketing efforts for all of the Bell Mobility brands (Bell Mobility, Solo Mobile and President's Choice Mobile) in both the Consumer and Business markets. Prior to that, Bill served as the Managing Director, Solo Mobile, in its startup stage where he led and developed the brand to become a successful competitor in the Canadian market. Bill also led the development and startup of President's Choice Mobile, Canada's first white-labeled wireless carrier. Prior to these successes in the startup environment, Mr. Yates served as Director of Channel Marketing, Bell Canada, where he was responsible for developing and implementing the channel and distribution strategies for Bell Canada's Internet, TV, and cellular products. Prior to joining Bell Canada, Mr. Yates held various management positions within the Vehicle Operations department of the Ford Motor Company. Bill holds an MBA from Wilfred Laurier University

Olivier Morin - Vice President, Sales
Olivier joined Great Call in December 2006 as Vice President of Sales. Olivier has been a Sales and Service leader for over 15 years, bringing to GreatCall his telecom expertise in call center, retail, vendor management, large scale CRM solution implementation, winback strategy and sales training development. Previously, Olivier was a Senior Channel Marketing Director for Bell Canada responsible for driving $300M new revenue in the consumer portion of the business for all of the Internet, TV, telephone, and cellular products. Prior to that Olivier was an international director at SBC assigned to the Canadian $6B investment with BCE where his expertise yielded a $100M increased revenue over a spend of 2 years implementing world class call flows and introducing global selling strategies. Prior to that, he led the top consumer sales and service call centers for SBC Pacific Bell. He holds a BS in Business Management from the University of Redlands, and he is a certified StrengthsFinder coach from the University of Gallup.