Customer Support

Questions & Answers

• What are the dimensions and weight of the Jitterbug phone?
• What's the difference between the Jitterbug OneTouch and Dial phones?
• What type of battery does the Jitterbug phone use?
• I understand why the Jitterbug OneTouch is easy to use, but what about the Dial phone?
• What features does the Jitterbug have for people who have difficulty hearing?
• Do Jitterbug phones have features for people who are visually impaired?
• Other than the speakerphone, does the Jitterbug offer any other hands-free features?
• How long does the battery last after being fully charged?
• Do the Jitterbug phones offer GPS tracking?

• Who programs the keys on the Jitterbug OneTouch?
• How many phone numbers can I store in my Jitterbug?
• How can I add names to my phone list?
• How do I use the Myjitterbug.com website?

• How do I call Customer Service? Who will I be speaking with?
• What is Jitterbug's coverage in the US?
• Is there Jitterbug coverage in Canada?
• Can I call internationally with my Jitterbug phone?
• Do I have to use the Jitterbug operator if I buy the OneTouch phone?
• Will the Jitterbug phone accept incoming calls?
• Who is Jitterbug's carrier?
• If I switch my service to Jitterbug will I be able to keep my existing number?
• What information is on my Jitterbug billing statement?

• What is the difference between monthly plans and Jitterbug for a Year?
• If I prepay for the first year, what about the second year of service?
• Do I have to sign a contract for the Jitterbug service?
• Will I be charged for calls to 911?
• Will I be charged for calls to the Jitterbug operator?
• Will I be charged for TOW calls on my OneTouch phone?
• Do consumers need a contract with a cell phone company to use the Jitterbug phone or does Jitterbug provide both the phone and service?
• Are roaming and long distance included?
• How do I get more minutes for my Jitterbug?
• Can I see the Jitterbug before I buy it?

• What if my Jitterbug phone does not work in my area? Can I return it?
• How do I return my Jitterbug phone?

• User Can't login to Myjitterbug?
• Myjitterbug phonebook appears empty?